Update - We want to provide an update on the security incident involving the ConnectOnCall application.

As we shared with you last week, on May 12, 2024, we observed a service disruption to the ConnectOnCall application. While investigating this matter, we determined that a cybercriminal had gained access to the ConnectOnCall environment.

Although our investigation is ongoing, our teams are working diligently to restore the service. We will share an updated estimated timeline when we have more information.

We know that you depend on the ConnectOnCall service as an essential part of your business, and we want to ensure you have the services you need to continue to deliver the best possible patient care. While ConnectOnCall is unavailable, we are offering an automated call-routing solution to support your organization. Please reach out to your account owner for details.

Additionally, we have paused billing for the ConnectOnCall service.

We will continue to provide you with relevant updates as we have them. Please be sure to subscribe to the ConnectOnCall status page to receive updates.

Thank you for being a ConnectOnCall customer. We appreciate your patience and flexibility as we work to restore service.

May 20, 2024 - 18:58 EDT
Update - As we communicated with you earlier this week, on May 12, 2024, we observed a service disruption with the ConnectOnCall app. While investigating this matter, we determined that a cybercriminal had gained access to the ConnectOnCall environment.

We know that you depend on the ConnectOnCall service as an essential part of your business, and we’re working diligently to restore the service as quickly as possible while our investigation is ongoing. While we hoped to have ConnectOnCall back up within a week, we have determined it will take more time to securely restore the service. We will share an updated estimated timeline when we have more information.

We want to ensure you have the services you need to continue to deliver the best possible patient care. We are offering an automated call routing solution and have additional back-up solutions that we can help you implement. Please reach out to your account owner for details.
Additionally, we have paused billing for the ConnectOnCall service.

We regret any impact this incident may cause and recognize the importance of this service for your organization and your patients. We will continue to provide you with relevant updates as we have them. Please be sure to subscribe to the ConnectOnCall status page to receive updates.

Thank you for being a ConnectOnCall customer and for your patience and flexibility as we work to restore service.

May 16, 2024 - 20:10 EDT
Identified - On May 12, 2024, we observed a service disruption with the ConnectOnCall app. While investigating this matter, we determined that a cybercriminal had gained access to the ConnectOnCall environment. Although our investigation remains ongoing, we wanted to alert you to this matter as part of our commitment to transparency with our clients.

Data security is a top priority at Phreesia. We are working diligently to investigate and resolve this matter and assess the potential impact. We have engaged with law enforcement, and we are working with a third-party cybersecurity firm and other experts to support our investigation.
The ConnectOnCall service remains offline as we continue our investigation. Based on our investigation to date, we currently have no evidence that our other services have been affected, including our patient intake platform.

We are working toward restoring the ConnectOnCall service in a completely new environment that we have been developing since we acquired ConnectOnCall last year.

We understand the importance of ConnectOnCall to your business, and we are actively working to restore ConnectOnCall service as quickly as possible. We hope to have the service available within a week. In the interim, your organization should plan to make alternative arrangements. We will continue to provide you with relevant updates as we have them. Please be sure to subscribe to the ConnectOnCall status page to receive updates.

May 14, 2024 - 21:49 EDT
Update - Investigating- We are continuing to investigate the issue impacting ConnectOnCall and are working diligently to address this matter. At this time, we do not have an estimated time for resolution, but we are working to restore this service as quickly as possible and hope to have the service available by the end of the week. We understand and sincerely apologize for any inconvenience. We are working to identify an alternative solution for ConnectOnCall clients, but in the interim, your organization should plan to make your own alternative arrangements. We will continue to provide relevant updates on this page as we have them.


Please be sure to subscribe to this status page to receive updates.

May 13, 2024 - 19:54 EDT
Investigating - Investigating - Our Engineering team is continuing to diagnose this issue.

Currently when a patient is calling into their practice’s On-Call provider, the patient is unable to connect to leave a message. As we work to diagnose the issue, we’ve added a message that will be played for patients calling, so that they are aware that they cannot connect with their On-Call provider at this time.

We apologize for the impact this issue is having on your practice and patients; we understand how important this service is to you. We will continue to provide updates on this page as we have them.

May 13, 2024 - 11:39 EDT

About This Site

Welcome to the ConnectOnCall status page.

Here you can actively see the current status of the ConnectOnCall components.

You can subscribe and receive status updates as well as receive information for scheduled maintenance.

ConnectOnCall Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 22, 2024

No incidents reported today.

May 21, 2024

No incidents reported.

May 20, 2024

Unresolved incident: ConnectOnCall - Application Error.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
May 15, 2024

No incidents reported.

May 14, 2024
May 13, 2024